Welcome to nexgridlabs.com ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our umbrella platform or interact with our software-as-a-service (SaaS) offerings, applications, and associated consulting or technical services.
By accessing our website or utilizing our services, you consent to the practices described in this policy.
We may collect the following categories of information:
- Personal Information: Name, email address, phone number, company name, billing address, and corporate designation provided via inquiry forms, registrations, or service sign-ups.
- Payment Information: Payment transactions are handled securely through RBI-authorized, PCI-DSS compliant third-party payment gateways (e.g., Razorpay/PhonePe). We do not store your raw credit/debit card numbers, CVV, or UPI PINs on our servers.
Usage and Technical Data: IP addresses, browser types, device information, operating systems, pages visited, and cookies tracking user interaction to optimize platform performance.
We utilize the collected data to:
- Deliver, maintain, update, and improve our SaaS products and application-related services.
- Process inquiries, provide customer support, and fulfill service requests.
- Send transaction alerts, technical notices, and optional promotional materials.
- Ensure platform security, prevent fraudulent activity, and enforce our legal rights.
All subscriptions, digital products, and application services purchased through this platform are provided on a non-refundable basis, unless otherwise specified. Once digital access or cloud software provisioning is granted online, no refunds or cancellations will be entertained. Please review service specifications carefully before making a purchase.
We do not sell, rent, or trade your personal information. We may share your data only with:
- Trusted cloud hosting, infrastructure, and analytics partners bound by confidentiality agreements.
- Authorized payment processors to securely handle billing.
- Legal and regulatory authorities in India, if mandated by law or necessary to protect our legal standing.
We implement industry-standard administrative, physical, and technical security barriers (such as SSL/TLS encryption) to keep your data safe. We retain your personal information only as long as necessary to fulfill active subscriptions, maintain corporate accounting logs, or satisfy Indian regulatory reporting requirements.
This Privacy Policy and your relationship with our platform are governed entirely by the laws of the Republic of India. Any legal disputes, claims, or proceedings arising out of this policy or our services shall be subject to the exclusive jurisdiction of the courts located in Kolkata, India.